Support
A direct line to the person who made it.
No ticket queue and no bot. Write to hello@mandala.rest and a person answers — usually the one who wrote the code you are asking about.
Most questions are one of the six below. If yours is not, the address above is the whole support system, and it is read every day.
Before you write
The app keeps a log of its own decisions — every break that fired, was held, or was dropped, with the reason. Reveal Log in Finder from the menu, and attach it; it usually answers the question faster than a description can.
01
Breaks are not appearing
Smart pause may be holding them: it waits through calls, fullscreen apps and Focus modes. If working hours are on, breaks never fire outside them. A break now from the menu bar proves the engine is running either way, and the log records why a break did not fire — Reveal Log in Finder, from the same menu.
02
A break fired while I was on a call
Smart pause holds through calls out of the box by listening for the microphone. Screen sharing or recording is one switch, and calendar events another — both off in Settings until you turn them on.
03
My licence will not activate
Activation needs a moment online. Check the key matches your purchase email, then retry; your account page shows which Mac currently holds the seat and frees it in a click.
04
I have a new Mac
Free the seat on your account page, then activate on the new machine. One licence covers one Mac at a time, and moving it is not a purchase.
05
The screensaver is not in System Settings
The app installs it on first run. If it is missing, quit and reopen Mandala once — macOS only rescans the screensaver folder at launch.
06
The menu bar icon vanished
It repairs itself after a display wake. If it is still gone, relaunching restores it, and the log will say what happened.
Still stuck? hello@mandala.rest · the feature reference · licensing questions